Support

Something not working, or just want to tell us something? We would like to hear it.

Common questions

I finished today's puzzle. Can I play again?

Each day gives you three puzzles: Easy, Medium and Hard. Once you finish a level it is done for the day, but the other two are still there. If you want another go at a level you have already finished, you can watch a short ad for a brand new set of shelves, or upgrade to play as much as you like with no ads.

Why is the same puzzle not coming back?

That is on purpose. A finished puzzle stays finished so the day still feels like a fresh one tomorrow. Extra games are always newly built, never a repeat of what you have already seen.

What is the difference between Share and Challenge a Friend?

Share sends your result: your score squares and your streak, so family can see how you did. Challenge a Friend sends the puzzle itself: a link that opens the very same shelf in your friend's app, so you can both play it and compare. If your friend does not have the app yet, the link shows them how to get it.

My friend sent me a challenge but I had already played today.

Everyone gets the same puzzles each day, so if you have already played, there is nothing new to open. You have both played the same shelf, so compare results: finish a level and use Share. A challenge for a past day is different: it unlocks that day's shelf in your Archive for a week, even without the upgrade.

I bought the upgrade but I still see ads.

Open Settings inside the app and tap Restore Purchases. That re-checks your purchase with Apple. If ads continue after that, please email us and tell us which device you are using.

How do I move my progress to a new phone?

Your progress lives on your phone. If you set up your new iPhone from a backup, or use Apple's phone-to-phone transfer, your streak and history come along with everything else. Installing the app fresh on a new phone starts fresh.

The text is too small.

Our apps follow the system text size. In iOS, go to Settings → Display & Brightness → Text Size, or Settings → Accessibility → Display & Text Size for the largest options. The game is built to stay usable at the biggest sizes.

Do you track me?

No. We do not ask for tracking permission and we never use your device's advertising identifier. See our privacy policy.

How do I delete my data?

Delete the app and the data stored on your device goes with it. There is no account to close, because there is no account.